At XERLANTHIUS, we strive to ensure that our customers are fully satisfied with their purchases. If you have any issues with your product, please review our refund policy below.
To be eligible for a refund, the following conditions must be met:
Certain items are non-returnable:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at [email protected].
If you need to exchange an item, send us an email at [email protected] and send your item to:
XERLANTHIUSTo return your product, you should mail your product to the address listed above. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions about our refund policy, contact us at [email protected].